The Customer Support Chatbot is an interactive, AI-powered chatbot designed to assist customers with common inquiries, provide quick responses, and streamline support processes. It can handle FAQs, guide users through troubleshooting, and escalate issues to human support when needed.

Key Features:

🤖 AI-Powered Chat Interface – Responds to customer inquiries instantly.
📚 FAQ Integration – Answers common questions from a predefined knowledge base.
🔧 Issue Resolution & Troubleshooting – Guides users through common problems.
📨 Live Chat Escalation – Transfers complex issues to a human agent.
💬 User-Friendly Interface – Clean and engaging chat design.

User Guide: How to Use the Chatbot

Step 1: Start a Conversation

• Click on the chat icon to open the chatbot.
• Type your question (e.g., “How do I reset my password?”).

Step 2: Receive Instant Responses

• The chatbot will provide relevant answers based on predefined FAQs.
• For troubleshooting, the chatbot will guide you step-by-step.

Step 3: Escalate to a Human Agent (If Needed)

• If the chatbot cannot resolve the issue, it will offer to connect you with a support agent.
• Enter your email or phone number to request human assistance.